Return and Refund Policy

Effective Date: 01-03-2025

1. Overview

At Masculeo, we are committed to providing high-quality products and customer satisfaction. If you are not completely satisfied with your purchase, we offer a hassle-free return and refund policy to ensure your peace of mind.

2. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

The item must be unused, unopened, and in its original packaging.
The return request must be initiated within 7 days of receiving the product.
Proof of purchase is required.
Certain products, such as personal care items and gift cards, are non-returnable for hygiene and safety reasons.

3. Return Process

To initiate a return, please follow these steps:

Contact our customer support at customercare@masculeo.com with your order details.
Our team will provide you with return instructions and a return authorization number.
Securely package the product and send it to the provided return address.
The customer is responsible for return shipping costs unless the return is due to an error on our part.

4. Refund Policy

Once we receive and inspect the returned item, we will process your refund under the following conditions:

Refunds will be issued to the original payment method within 2 business days.
Shipping and handling charges are non-refundable unless the return is due to a defect or our mistake.
If the product is found to be used, damaged, or not in its original condition, we reserve the right to deny the refund.

5. Exchanges

We only replace items if they are defective or damaged. If you need an exchange, please contact us within 7 days of receiving your order.

6. Late or Missing Refunds

If you haven’t received a refund yet, please check with your bank or payment provider, as processing times may vary. If further assistance is needed, contact us at customercare@masculeo.com.

7. Contact Us

If you have any questions or need assistance with a return or refund, please reach out to our customer service team:

Masculeo Customer Support

customercare@masculeo.com

9539662095.

By purchasing from Masculeo, you agree to the terms outlined in this Return and Refund Policy.

2. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

The item must be unused, unopened, and in its original packaging.

The return request must be initiated within 7 days of receiving the product.

Proof of purchase is required.

Certain products, such as personal care items and gift cards, are non-returnable for hygiene and safety reasons.

3. Return Process

To initiate a return, please follow these steps:

Contact our customer support at customercare@masculeo.com with your order details.

Our team will provide you with return instructions and a return authorization number.

Securely package the product and send it to the provided return address.

The customer is responsible for return shipping costs unless the return is due to an error on our part.

4. Refund Policy

Once we receive and inspect the returned item, we will process your refund under the following conditions:

Refunds will be issued to the original payment method within 2 business days.

Shipping and handling charges are non-refundable unless the return is due to a defect or our mistake.

If the product is found to be used, damaged, or not in its original condition, we reserve the right to deny the refund.